Support

For help or privacy requests, email info@emphanic.com. Include your shop domain and a description of the issue. Do not send access tokens, passwords, or customer payment details. We aim to reply within two business days.

Create your first payment slip

1. Open Settings and save your payee name, address and valid CH/LI IBAN.
2. Approve the subscription through Shopify. A development store uses a no-charge test subscription.
3. Choose an unpaid manual-payment order, or a completed draft order with payment due and no payment gateway. Confirm that the buyer has agreed to a bank transfer. Cancelled orders and electronic payments are excluded.
4. Review the balance, recipient, address and reference, then create the payment slip and download the PDF.
5. Send the PDF yourself. For printing, use A4 at 100% actual size. Check paper and perforation requirements with your bank before using a printout for paper payment processing.
6. Check incoming payments in your bank and update the order in Shopify yourself. Repeated generation does not create a new invoice number or payment request in Shopify.

The app reads orders from the last 60 days, 20 at a time. It bills the remaining balance in the order’s currency. Missing payer addresses are left blank. Long or unsupported address characters may be shortened or normalized; check the displayed result before sending. QR-IBANs are restricted to CHF. No SIX certification is claimed.

CHF 19 every 30 days if your Shopify billing currency is CHF; otherwise US$19 every 30 days. Unlimited payment slips, no percentage of sales. Charges are approved and billed through Shopify. Development stores use test subscriptions without real charges.

Cancel in the app’s Subscription section. Access ends immediately; the current billing period is not prorated. Uninstalling also cancels the Shopify subscription. After reinstalling, approve a new subscription.